| Testimonials |
|
A few examples of client feedback... "Lena is an extremely knowledgeable, intelligent lady, who broke down the concept of Customer Relationship Management (CRM) into clear, well defined stages: identifying the whole process of a prospect through to an advocate of your company. It highlighted an area that I could focus on for my business to develop and retain more clients in a pro-active way, rather than a slightly passive way I had approached this before." As a result of the course, I have started a different CRM approach, including using a CRM software package. This has resulted in more conversions for services. "Lena was wonderful; she delivered a thought provoking, impressive training event and it is obvious that she is an expert on CRM. Many thanks." – Managing Director of Website Development Company “Lena is highly perceptive, intuitive and imaginative and she combines these qualities to great effect with a delightful and engaging personality. Lena is a joy to work with.” BBC Antiques Roadshow Presenter and English Furniture Specialist
"Lena is definitely the sort of person you want delivering to your business, definitely a professional you need to get to know, with her amazing knowledge on both getting clients but knowing how to keep them." Business Development Manager "Very good session, gave me some clear ideas on what to do and ways to move forward with my business." K, Greene (Cornerstone Foundation (Global) Limited
"Liked the group activities - gave a 'can do' approach." Sue Craig "We are about to start developing our marketing strategy and the workshop will really help us get this started." A, Anderson (Positively UK) "Well run session, nice and interactive which really brought out and put in order the knowledge and ideas I had buried in my head." Fundraiser & PR Officer
|